Your feedback on the value-for-money aspect is also greatly appreciated. We'll do our very best to address these issues and improve for future guests. Rest assured that your observation about the staffing at our pool bar, as well as the pool's temperature, has been taken into serious account. Regarding the pool, we continuously strive to maintain high cleanliness standards it sounds like we fell short during your time with us. We always aim to ensure a comfortable and glitch-free stay for our guests, and we’re genuinely sorry your experience didn’t meet those expectations. Your concerns regarding your in-room amenities have been noted. We'd love to assure you that our decision was not made lightly and we are looking forward to reintroduce our usual amenities as soon as it's safe to do so. We regret any misunderstanding that may have occurred during your interaction with our manager. The decision to temporarily use disposable dishes and cutlery is in line with safety guidelines and is not meant to inconvenience our guests. It's good to know you benefited from our shuttle service and found our pool to be of satisfactory size. PROS Free Breakfast and the area Pool clean lots of space and seating area Bar, staff was great clean and courteous Shuttle VERY convenient Parking, plenty of spots and safe Location, not in the middle of the action and not too far Lobby staff was great Concierge was great and informative Cons Rooms are not totally remodeled, have a certain smell to them also Cleaning, Breakfast and shuttle driver staff VERY RUDE not courteous to the point of uncomfortable experience Don't know if it can be controlled but lots of LARGE iguanas walking around the pool area, LARGE like scary Have to say it again RUDE staff made it not a great experience …Įxplorer617047, we value your feedback. The breakfast staff, cleaning, shuttle staff are RUDE,HORRIBLE and don't even acknowledge a Good Morning very bad customer experience. The lobby looks new the lobby staff is great, the dinning/bar/breakfast area seems new and some rooms above look new. I will get to the point Marriott seems to have taken over and remodeled a former hotel or motel they did an ok remodel or the rooms new floors, paint etc but still needs more, the rooms still have old walls and ceilings the bathrooms still have old tubs (low water pressure) and they have an old weird smell to them. Finest Punta Cana By The Excellence Collection All Inclusive.Hotels near Hodges University Naples, FL.Hotels near Florida Keys Community College.Hotels near Kelly's Aerial Arts & Fitness.Hotels near BeachBunny's Original Tours of Key West.Hotels near Key West Jet Ski Tours & Rentals.Autograph Collection Hotels in Key West.Curio Collection by Hilton Hotels in Key West. ![]()
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